New
platform combines domain-trained language models, enterprise-grade security,
and cost-efficient AI deployment for Financial Services
and Education

Bangalore,
India — 9th April : Talisma today announced the launch of its Autonomous
Customer Operations Platform as part of the Talisma
13.0 release, designed to help enterprises successfully
adopt AI in real-world customer operations.

While
AI adoption continues to accelerate across industries, industry reports
indicate that nearly 95% of enterprise AI initiatives fail to move beyond
pilot stages. The most common barriers include data security concerns,
escalating AI token costs, and the complexity of building domain-specific AI
models.

Talisma
13.0 addresses these challenges through a platform purpose-built for enterprise
environments, combining domain-adapted language models, secure architecture,
and optimized AI cost structures.

The
platform currently includes domain-adapted language models for Financial Services
and Education, enabling
organizations in these industries to deploy AI with contextual understanding of
their operational environments.

The
platform is already seeing strong market adoption. Eight enterprise
customers are currently leveraging the platform, with commitments from
32 additional customers expected to roll out the solution in the coming months.
All existing Talisma customers will also gain access to these capabilities
through an upgrade to Talisma 13.0.

Talisma
has already signed customers in the Education sector in the United States
and Financial Services organizations in India, demonstrating early
cross-market adoption of the platform. The company is also planning international
expansion into South Africa and Southeast Asia as demand for
enterprise-ready AI platforms continues to grow.

“Enterprises
want to adopt AI, but many struggle to move from experimentation to production
deployments,” said Dr. Raj Mruthyunjayappa, Chairman and CEO. “With
Talisma 13.0 and our Autonomous Customer Operations Platform, we are enabling
organizations to deploy AI securely, control operational costs, and leverage
domain intelligence that is critical for real business impact.”

Talisma’s
platform is designed to help enterprises operationalize AI through:

●     
Domain-adapted language models
for Financial Services and Education

●       
Enterprise-grade data security architecture

●       
Optimized AI token usage to control costs

●       
Pre-trained industry intelligence to reduce model
training complexity

By
combining domain expertise with advanced AI capabilities, the platform enables
organizations to move beyond experimentation and deploy AI in production
environments across customer engagement and operations.

About Talisma

Talisma
provides enterprise customer experience and engagement platforms used by
organizations across education, financial services, and government sectors to
improve customer engagement, operational efficiency, and outcomes.